Returns Policy
OUR RETURNS POLICY
Goods must be returned:
Within 30 days of receipt
In an unused condition
With the original delivery docket
With the original packaging/boxes
Sale items may be returned for refund within 30 days as per above policy.
Refunds and Exchanges are not permitted after the 30 day period.
Gift Vouchers
Please note that no returns are permitted on gift vouchers. Gift Vouchers should be treated like cash. If a voucher is lost, stolen etc. it will not be replaced under any circumstances
How to send back a return?
Orders can be returned to us by Post or courier. We recommend you post any returns to us using a carrier who can give you a “Certificate of Posting” as until we receive the parcel it is your responsibility.
Alternatively, we can arrange collection of your return. Return costs vary depending on size and number of parcels.
Return to Tekni Industrial
You can return your order to Tekni Industrial for an exchange or refund.
We will issue a DHL label for Germany returns.
Please fill in the Returns Request Below and our team will get back to you.
Do I have to pay to return?
Returning goods to Tekni Industrial is not free and will depend on the weight of the item(s) to be returned. Check with your local post office/Carrier for charges.
How long can I keep my order before returning?
Return your items to us within 30 days of receiving them.
How long will it take to process my return?
Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account.
We’ll refund you by the same method as payment ie. credit card.
Received the wrong items?
If this happens, we will endeavour to get the correct items out to you as soon as possible. We will cover the cost of returning these items.
The item is faulty?
If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.
- Tekni reserve the right to take a reasonable amount of time to make a decision on the product.
- We commit to reverting to the customer with a decision within 10 days.
- In certain cases, the product may also be reviewed by the Operations team.
- Customers will be offered in this order: repair, replacement or refund.
Cancellations?
Customers may cancel their online order at any time for stock line products. Orders for non-catalogue items can only be cancelled after consultation/agreement with Tekni Industrial.
In either case the customer is requested to contact Tekni Industrial on
Email web@teknind.de
If customers wish to cancel their order after the goods have been despatched, the goods can be returned at the customer’s own expense.